Ratel (hereinafter "Company") establishes and discloses this Privacy Policy in accordance with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection to protect users' personal information and handle related complaints promptly and smoothly.
Article 1 (Personal Information Collected)
The Company collects the following personal information to provide services:
- Kakao Account ID (unique identifier)
- Nickname
- Profile picture URL
- Email address
- Name
- Mobile phone number
- Property address
- Date of birth
- Detailed address
Automatically Collected Information: IP address, access time, browser information, etc. may be automatically collected during service use.
Article 2 (Purpose of Collection and Use)
- Member Management: Identity verification, confirmation of registration intention, identification and authentication for service use
- Service Provision: Member registration, notification and alert delivery, complaint handling
- Notification of major events such as union general meetings
- Customer consultation and complaint handling
- Service Improvement: Service usage statistics, new service development
Article 3 (Retention and Use Period)
In principle, the Company destroys personal information without delay after the purpose of collection and use has been achieved. However, if retention is required by relevant laws, it will be retained for a certain period as follows:
| Retention Items | Period | Legal Basis |
|---|---|---|
| Records on contracts or withdrawal of subscriptions | 5 years | E-Commerce Act |
| Records on payment and supply of goods | 5 years | E-Commerce Act |
| Records on consumer complaints or dispute resolution | 3 years | E-Commerce Act |
| Access logs | 3 months | Communications Privacy Act |
Article 4 (Provision to Third Parties)
In principle, the Company does not provide users' personal information to third parties. However, the following cases are exceptions:
- When the user has given prior consent
- When required by law or when requested by investigative agencies in accordance with procedures and methods prescribed by law for investigation purposes
Article 5 (Entrustment of Processing)
The Company entrusts personal information processing as follows for smooth service provision:
| Trustee | Entrusted Tasks |
|---|---|
| Supabase Inc. | Database hosting and management |
| Vercel Inc. | Web service hosting |
| Aligo | Kakao notification message delivery |
| Kakao | Kakao login authentication |
Article 6 (User Rights and How to Exercise Them)
Users may exercise the following rights at any time:
- Request to view personal information
- Request to correct or delete personal information
- Request to suspend processing of personal information
- Withdraw consent
Rights can be exercised through the settings menu within the service or by requesting in writing or by email to the personal information protection officer.
Article 7 (Security Measures)
The Company takes the following measures to ensure the security of personal information:
- Administrative Measures: Establishment and implementation of internal management plans, regular employee training
- Technical Measures: Access authority management for personal information processing systems, installation of access control systems, encryption of unique identification information, installation of security programs
- Physical Measures: Access control to computer rooms and data storage rooms
Article 8 (Right to Refuse Consent and Disadvantages)
Users have the right to refuse consent to the collection and use of personal information.
Caution: If you refuse consent to required items, use of the service may be restricted.
Article 9 (Personal Information Protection Officer)
Personal Information Protection Officer
Name: Inju Jung
Position: CEO
Email: injostar@naver.com
Phone: +82-10-3504-8164
For inquiries, complaints, or damage relief regarding personal information processing, please contact the personal information protection officer above.
This Privacy Policy is effective from January 1, 2024.
Last updated: December 15, 2024